BZZZ / Contact us
Support
A problem in the middle of the night? Start here, or write to us directly.
BZZZ / Contact us
dev.lou.pro@proton.me
For help, feedback or a privacy request, email us. Include your device model, system version, BZZZ version and a description of the issue. Never send passwords or payment details.
Can I play offline?
Yes. The game, sounds and local checkpoints work without an internet connection after installation. External links and sending an email require a connection. Measurement events may be sent when you reconnect.
How is progress saved?
A checkpoint is saved at each new chapter on this device. Resume it from the main menu. There is no account or cloud save synchronisation. Deleting the app’s data can remove your progress, so contact us before reinstalling to troubleshoot.
The game is too intense
Open settings to enable the gentler mode, adjust sound and music, enable subtitles or change look sensitivity. Play in landscape on iPhone and iPad.
The game freezes or has no sound
Close and reopen the app, check available storage and install available app updates. For sound, check device volume, audio output and the sound and music settings in BZZZ. If it continues, email us with the chapter and steps that trigger the problem.
How do I manage measurement?
Advertising measurement can be disabled in BZZZ’s settings. On iOS, tracking permission is also managed in system settings. Game analytics with PostHog are separate and have no in game switch. Read the privacy policy for details and deletion requests.
A question about an App Store purchase?
Apple handles App Store billing and refund requests. Use Apple’s purchase support link below. For a technical problem with BZZZ, contact us directly.